Return & Refund Policy

Lux Aura Dubai

At Lux Aura Dubai, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

• Returns are accepted within 7 days of receiving your order.

• Items must be unused, undamaged, and in their original packaging.

• Products showing signs of use, damage, or missing parts are not eligible for return.

Refunds

• Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days.

• Shipping charges are non-refundable unless the item received was damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

Contact Us

For any return or refund requests, please contact us:

Store Name: Lux Aura Dubai
Email: nsamazonllc@gmail.com
Phone: 0302-9544690

We appreciate your trust in Lux Aura Dubai and are committed to providing the best shopping experience.